The NCDOT has just launched a new pothole web page on its site. It explains what causes potholes, shows the difference between a pothole and other road issues, describes how DOT crews fix potholes, and the steps taken to prevent them from happening in the first place. There is also a link to the "DOT Report" site that launched in January for citizens to report potholes and other maintenance issues on state roads. Citizens can go online or simply call the customer service number at 1-877-DOT-4YOU (1 800-368-4968 ) to report their concern.
Using the online system, a citizen just fills out a web-based form with specifics about the issue. That information goes into the department's Citizen Action Request System and is routed directly to the appropriate county maintenance that will handle the repair, getting the information faster than with the previous process. A two-day turnaround goal has been set for pothole fixes, 10 business days for other safety-related concerns, and 15 days for problems where there is not a safety concern.